Ordering from QIAGEN Pty Ltd

 

 

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How to order
From online: www.qiagen.com/shop
By email:  orders-au@qiagen.com
By fax: 03 9840 9888
By mail:  PO Box 169
Chadstone Centre
VIC 3148
By phone: 1 800 243 800 Outside of our working hours, you can
leave recorded messages for our immediate attention
the following work day
Office hours — normal business hours are weekdays 8:30 a.m. – 5:30 p.m. (EST)

Satisfaction guarantee
To place an order
Charge your QIAGEN purchase
Delivery
Annual purchase and bulk order contracts
Prices and terms
Incomplete and damaged shipments
Returns
Return Authorization Numbers (RAN)
Product use and sales conditions
Satisfaction guarantee 

QIAGEN guarantees the performance of all products in the manner described in our product literature. The purchaser must determine the suitability of the product for its particular use. Should any product fail to perform satisfactorily due to any reason other than misuse, QIAGEN will replace it free of charge or refund the purchase price. We reserve the right to change, alter, or modify any product to enhance its performance and design. If a QIAGEN product does not meet your expectations, return it to us. We will credit your account or exchange the product — as you wish.

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To place an order 

There is no minimum order requirement. Whether placing your order by telephone or in writing, providing the following information will make ordering fast and easy:

  • Name of institution 
  • Name of department 
  • Purchase order number, or Visa/Mastercard/American Express details
  • Sales tax exemption details (if applicable)
  • Invoice address
  • Delivery address (including level/room number if applicable)
  • Name and phone number of person placing order
  • Name and phone number of end user (if different to above)
  • Catalogue number and description of product
  • Quantity required

To confirm a telephone order in writing, the confirmation should be clearly marked "Confirmation — Do Not Duplicate".

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Charge your QIAGEN purchase 

QIAGEN accepts Visa, Mastercard, and American Express for shipment in the Australia. To charge your next order or to find out more about the QIAGEN credit card policy, call 1 800 243 800.

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Annual purchase and bulk order contracts 

QIAGEN Pty Ltd offers considerable savings to organizations purchasing QIAGEN products under an annual purchase contract. We also offer special quotations for any product required in bulk or large quantities.

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Delivery

For orders of available goods placed before 3:00 p.m. EST, delivery is overnight to most places in Australia (we ship from Melbourne) unless otherwise specified. Charges are $39.50 (ex. 10% GST) for orders less than $1,200. Delivery is free for orders over $1,200. Shipping/handling and insurance charges are prepaid by QIAGEN and added to the invoice. No delivery charge with online orders at the QIAGEN Webshop independent of the order value. For express and overnight shipments and dry ice deliveries, accessorial charges are invoiced. QIAGEN reserves the rights to change conditions for shipping and delivery charges.

Separate conditions apply to QIAGEN scientific instruments.* Please inquire for more information.

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Prices and terms 

Payment terms for purchases are net 30 days in Australian dollars. Prices quoted are in Australian dollars and do not included GST. The prices are subject to change without notice. All orders are subject to final acceptance by QIAGEN Pty Ltd at the prices in effect at the time of shipment, and are based on QIAGEN Pty Ltd’s sales terms and conditions.

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Incomplete and damaged shipments 

If a shipment is incomplete, please retain all shipping documents, containers, and packing materials, and notify our Customer Care department ((03) 9840 9800 or toll free 1800 243 800) as soon as possible (no later than five business days after receipt).

If a shipment is damaged, accept the shipment and retain all shipping documents, cartons, and packing materials for inspection. Note on the consignment note any visible damage at time of receipt. Please report the damage to our Customer Care department ((03) 9840 9800 or toll free 1800 243 800) as soon as possible.

Once a shipment has been shipped, the purchaser becomes the owner of the goods and is responsible for claiming any damage.

Questions and requests for assistance should be directed to our Customer Care department.

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Returns 

Our satisfaction guarantee means that if you are not entirely satisfied with the performance of a QIAGEN product we will exchange the product or provide a refund. Simply call our Technical Service department toll-free on 1800 243 066. They can answer any questions about the product and, if you are still not satisfied, issue a Return Authorization Number (RAN) — see below.

Products ordered, shipped, or billed in error can be returned for exchange or credit. Please contact our Customer Care department on (03) 9840 9800 or toll free 1800 243 800 for a Return Authorization Number (RAN) — see below.

Separate conditions apply to QIAGEN scientific instruments.* Please inquire for more information.

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Return Authorization Numbers (RAN) 

Return Authorization Numbers enable us to track your return and ensure appropriate credit to your account. If you are returning goods, please be ready to provide the following information:

  • Purchase order number
  • QIAGEN Pty Ltd order reference number
  • Catalog number and description of product
  • Reason for return (so that we can serve you better in the future)

We can then issue a Return Authorization Number and give you instructions on how best to get the products back to QIAGEN. Any feedback or suggestions regarding our return policy can be sent via email, fax, or mail to QIAGEN Pty Ltd, attention to the General Manager.

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Product use and sales conditions 

Product Warranty and Satisfaction Guarantee*

THE GUARANTEE STATED ABOVE IS IN LIEU OF ANY OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, ARISING BY LAW OR OTHERWISE. QIAGEN MAKES NO OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE SHALL QIAGEN BE LIABLE FOR ANY DIRECT INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS, DAMAGE, OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM THE USE OF THE PRODUCT, EVEN IF QIAGEN KNEW OF THE POSSIBILITY OF SUCH LOSS, DAMAGE, OR EXPENSE.

All terms and conditions are subject to change without prior notice. For more information about the terms and conditions of sale, please review our invoices. A copy of our terms and conditions can be obtained from our Customer Service Department. If you have questions about product specifications or performance, please call our Technical Service department on toll-free on 1 800 243 066.

Product Use Limitations

Some QIAGEN products may be used in clinical diagnostic laboratory systems after the laboratory has validated their complete systems as required by CLIA ‘88 regulations in the US or equivalents in other countries. All due care and attention should be exercised in the handling of the products. We recommend all users of QIAGEN products to adhere to the NIH guidelines that have been developed for recombinant DNA experiments, or to other applicable guidelines.

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* All QIAGEN scientific instruments are backed by individual warranties. Please inquire for more information.

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General terms and conditions of sale of QIAGEN Pty Ltd appearing on our invoices
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